At ByStephJoy.com, we want you to love every purchase! If your item arrives damaged, defective, or not as described, we’re happy to make it right. We follow the same customer satisfaction standards as PureRomance.com, maintaining the highest levels of discretion, quality, and care for all of our clients.
Shipping Policy
We proudly ship from Bloomfield Hills, Michigan to all 50 U.S. states and territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
Shipping times and rates
- $8.50 flat-rate U.S. shipping on orders below $199, or FREE shipping on orders of $199 or more.
- Orders are processed and shipped out within 24-48 hours.
Discreet Packaging Guarantee
We use plain outer packaging for discretion. Required address, carrier, contents, and hazardous-materials labels may still appear. Legal Compliance
This policy complies with Michigan Consumer Protection laws and Federal Trade Commission (FTC) mail, internet, or telephone order regulations (16 CFR Part 435). Contact Us
Eligibility for Returns
You may return eligible items within 30 days of delivery, provided that:
- The item is unused, unopened, and in its original packaging.
- You include the original receipt or proof of purchase.
- The product was purchased directly from ByStephJoy.com (not a third-party seller). Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Intimate items (toys, lubricants, and products that come into direct contact with the body)
- Lingerie, hosiery, or apparel that has been worn or tried on
- Clearance, final sale, or promotional items
- Gift cards or digital downloads, Exchanges
If your item arrives damaged or defective, we’ll gladly exchange it for the same product or issue store credit once verified. To initiate an exchange:
1. Email info@bystephjoy.com with your order number and a clear photo of the issue.
2. Our team will review your request within 3‒5 business days.
3. Approved exchanges will receive a prepaid return label (for domestic orders only).
Return Process
1. Submit a Return Request: Contact info@bystephjoy.com to obtain authorization.
2. Ship It Back: Once approved, you’ll receive a return label and instructions.
3. Refund or Credit: Refunds are processed within 7‒10 business days after the returned item is received and inspected.
ByStephJoy.com
3596 W Maple Rd No. 219
Bloomfield Hills, MI 48302
Email: info@bystephjoy.com
Phone: (248) 416.7447
